Returns & refunds

We want you to love your grip socks. If something isn't right, this page explains how to return them and what refund you can expect. Nothing here removes your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

1. 14-day cancellation right

You have a legal right to change your mind within 14 days of receiving your order. You then have a further 14 days to send the goods back. To exercise the right, email hello@ruuted.co with your order number.

2. Extended 30-day returns window

As a goodwill extension of the statutory right, we accept unworn returns within 30 days of delivery for a full refund of the goods. UK return shipping is free via the returns portal we email you.

3. Condition of returned goods

• Unworn, unwashed, in original packaging with the hygiene seal intact.
• For hygiene reasons, socks that have been worn or that have had the hygiene seal removed cannot be returned unless faulty.
• You are entitled to inspect and handle the goods as you would in a shop. If value has diminished because of handling beyond that, we may reduce the refund proportionately (as permitted by the Consumer Contracts Regulations 2013).

4. Faulty or misdescribed goods

Under the Consumer Rights Act 2015 you are entitled to:

• Within 30 days: a full refund if the goods are faulty, not as described or not fit for purpose.
• Within 6 months: a repair or replacement — if that fails, a full or partial refund. Faults appearing in this period are presumed to have existed at delivery unless we can prove otherwise.
• Up to 6 years: a claim may still be available if the goods did not last a reasonable length of time, though you may need to show the fault existed at delivery.

Email hello@ruuted.co with your order number and a photo of the fault. Return postage on faulty items is on us.

5. How refunds are paid

Refunds are made to the original payment method within 14 days of us receiving the goods back (or of you providing evidence of return, if sooner). Original delivery is refunded on cancellation under the 14-day right up to the value of our cheapest standard option.

6. Bundles

Bundle discounts apply to the bundle as a whole. If you return part of a bundle, the remaining items will be re-priced at the standard single-pair rate and the difference deducted from the refund.

7. Exchanges

We don't process direct exchanges. Please return the item under this policy and place a new order for the colour or size you'd prefer.