Delivery

Every order is packed and dispatched from the UK. This page tells you what to expect, and sets out your delivery rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Options and cost

• Royal Mail Tracked 48 (UK): £2.95 — free on orders over £30.
• Royal Mail Tracked 24 (UK): £4.95.
• DPD Next Day (UK): £6.95 on orders placed before 2pm, Mon–Fri.
• Europe tracked: from £8.95, 4–7 working days. Any local duties are the customer's responsibility.
• Rest of world tracked: from £14.95, 7–14 working days. Any local duties are the customer's responsibility.

Dispatch

Orders placed before 2pm on a working day are dispatched the same day. Orders after 2pm, at weekends or on UK bank holidays are dispatched the next working day.

Delivery timescale (statutory)

Under the Consumer Contracts Regulations 2013 we will deliver your order without undue delay and in any event within 30 days of the order being placed, unless you agree otherwise. If we fail to deliver within that period you may treat the contract as at an end and claim a full refund.

Risk and title

Risk in the goods passes to you when the goods are delivered to the address you gave us (or to a person identified by you to take receipt). Title passes when we have received payment in full.

Missing or damaged parcels

If your tracking says delivered but you don't have the parcel, or a parcel arrives visibly damaged, email hello@ruuted.co within 14 days. We will open an enquiry with the carrier and send a replacement or refund once the enquiry concludes.

Wrong address

Please double-check your delivery address at checkout. If a parcel is returned to us because the address was incorrect, we will refund the goods but not the outbound postage.